The author compiles valuable lessons learned from his career as an executive in several companies working with hundreds of suppliers and customers world-wide. The design of electronics is fundamental to quality and reliability; manufacturing must follow rules regarding what to and what not to do to make defect-free products; transportation, storage and warehousing operations must adhere to certain disciplines; installation should be done correctly to avoid premature degradation; and failed products must be repaired carefully to avoid damage. Large volume and complex logistics will amplify errors so mistakes in these steps will cost the business huge amounts of money. Also included in the book are criteria for relevant metrics. The book concisely summarizes few very specific and high impact precautions necessary to build the quality in design. It highlights pitfalls that must be avoided in subsequent manufacturing and delivery operations to avoid degradation of product reliability. The author emphasizes the leadership team must inspire team dynamics and inter-organizational collaboration with central focus on customers. The book will be useful to management and technical ranks involved in design, manufacturing, supply chain, deployment, and customer service. Service provider companies will also benefit from this book. As technology evolves, new products are reaching the market faster, and customers are demanding higher quality and lower cost. For your electronics business to thrive in this environment, it will immensely benefit by adopting the processes discussed in these pages that will serve as a valuable reference guide for a roadmap to success.
“Vino Mody has captured a lifetime of practical advice in this book. I have spent forty years as a researcher, a supplier/manufacturer, and a large customer (my capital budget was $6B US a year), and I learned a number of new things reading this volume which will go directly to use in my new company. Vino mentions the theoretical side of quality, so you can study the source of the theory if you want, but the value here is his hands - on experience. The theory is tied together by example and lessons learned. It is one thing to hear that good quality needs to be designed in, but it is another to hear examples of how it was, and wasn’t over the years. Everyone who aspires to be a leader, from the production line supervisor and the service provider installer, the designers of these products, to the CEOs of their companies - anyone who wants to please a customer in the high-volume electronics space - will learn from reading this book.”
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