Quality Management  (English, Paperback, Gitlow Howard S.)

The text is meant for MBA students who opt for an elective paper called as Quality Management, Quality Control, Total Quality Management (TQM), etc. This elective is offered in the POM stream. It can also be used in the industrial engineering dePartments where courses are likely to be named Quality Control, Statistical Process Control, or Quality Process Analysis. It presents a comprehensive approach to quality improvement, using Dr. W. Edwards Deming's philosophy of quality, productivity, and competitive position.

Salient Features:

• Focuses on Deming's pioneering theory of management and ties all discussions of statistical topics to that theory, providing students the most effective and authoritative study of quality management concepts.
• Provides detailed quality improvement stories (an effective format for presenting and working on statistical process improvement efforts.)
• Has many examples and mini-case studies to help students understand and better appreciate the topics covered and how they are applied in business
• Six chapters on general quality management or administration, as well as expanded basic methods such as process analysis, basic behavioral tools, process design and improvement. These topics will provide a broader more comprehensive understanding of quality management for students.
• Comprehensive coverage of the role of experiments and product design in quality management, providing students with a more comprehensive treatment of the connection between effective productive design and quality control techniques.
• Technology - Integrates Excel screenshots throughout the control chart chapters, providing students with a more modern treatment of this topic.