Shiksha Me Sampoorn Gunvatta Prabandhan  (Hindi, Paperback, Mukhopadhyay Marmar)

This is a completely revised version of a very successful text first published in 2001. It incorporates the author`s rich experience (at both the micro and macro levels) in the actual implementation of TQM in various educational institutions. He has deftly adapted the TQM philosophy and methodology-which originated in industry-to suit education, and anchored it in the Indian cultural ethos.