| Warranty Summary | This product comes with a 1-year limited warranty against manufacturing defects in materials and workmanship from the date of purchase.
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| Service Type | Carry-in / Drop-off: Description: The customer is responsible for bringing the defective product to an authorized service center, retailer, or designated collection point for repair or replacement. Pros: Often simpler for the manufacturer/service provider; can be quicker if a service center is nearby. Cons: Inconvenient for the customer if the product is difficult to remove or transport, or if service centers are few. This is common for smaller items or components. On-site Service: Description: A technician or authorized service person will visit the customer's location to inspect, troubleshoot, and potentially repair or replace the product. Pros: Very convenient for the customer, especially for fixtures that are difficult to remove (like a concealed valve within a wall). Cons: Can be more expensive for the manufacturer, might have longer waiting times depending on technician availability. Less common for individual, low-cost components unless part of a larger, high-value system (e.g., a full shower system
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| Covered in Warranty | Manufacturing defects in materials and workmanship. Leaks or malfunctions directly attributable to faulty internal components (e.g., ceramic cartridge, seals) under normal use. Defects in the finish (e.g., peeling, significant tarnishing) under normal use and care, provided approved cleaning methods are followed.
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| Not Covered in Warranty | Damage caused by improper installation, misuse, abuse, accident, or negligence. Damage due to scale build-up from hard water, harsh chemicals, abrasive cleaners, or unsuitable cleaning methods. Damage from freezing temperatures or exposure to extreme heat. Normal wear and tear of consumable parts (if any, though for a valve, most parts are generally covered). Damage caused by unauthorized repairs, alterations, or modifications. Damage to external parts such as decorative finishes due to scratches, dents, or chips from impact. Damage from natural disasters or acts of God. Consequential or incidental damages.
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| Domestic Warranty |  |