Domestic Warranty | |
Warranty Summary | - We believe in the quality of our product. That's why we offer an impressive 365 days of warranty coverage from the date of purchase, giving you peace of mind.
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Warranty Service Type | - A vast network of service centers across India ensures your support needs are met promptly. Mobile number: 91-93204 20001, Mail ID: help@acwo.com Availability: Monday To Friday: 10:30 AM to 6 PM.
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Covered in Warranty | - Manufacturing Defects: Issues caused by faulty materials or workmanship during production, such as malfunctioning circuits, failing screens, or defective power supplies. Hardware Failures: Problems with internal components, including processors, memory, or storage, under normal usage conditions. Software Issues (if applicable): Pre-installed software malfunctions directly tied to the manufacturer’s responsibility, such as firmware bugs. Battery Issues (limited coverage): Faulty batteries with shorter-than-expected life cycles (usually with a defined warranty period like 6–12 months). Accessory Malfunctions: Issues with included accessories such as chargers, headphones, or cables, if specified in the warranty terms. Repairs or Replacements: Fixing or replacing defective items, typically at no charge within the warranty period.
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Not Covered in Warranty | - Physical Damage: Damage caused by accidents, drops, spills, or improper handling (e.g., cracked screens, water damage unless explicitly covered). Misuse or Neglect: Issues resulting from misuse, abuse, unauthorized modifications, overvoltage, or failure to follow the user manual. Normal Wear and Tear: Natural degradation of materials over time, like battery capacity reduction, unless otherwise specified. Acts of Nature: Damage caused by natural events such as floods, fires, or earthquakes. Third-Party Repairs: Repairs or alterations performed by unauthorized service centers or personnel. Software and Data: Loss of data, user-installed applications, or issues caused by third-party software. Consumable Parts: Components like batteries (beyond their limited coverage), printer ink, or lightbulbs that wear out with use.
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