Chapter 1:The Problem with IT Service Delivery
Chapter 2:How We Make Decisions
Chapter 3:Mission Command
Chapter 4:Friction
Chapter 5:Risk
Chapter 6:Situational Awareness
Chapter 7:Learning
Chapter 8:Embarking on the DevOps Journey
Chapter 9:Service Delivery Maturity and the Service Engineering Lead
Chapter 10:Automation
Chapter 11:Instrumentation and Observability
Chapter 12:Workflow
Chapter 13:Queue Master
Chapter 14:Cycles and Sync Points
Chapter 15:Governance
Number of Pages
496
Net Quantity
1
Contributors
Author Info
Robert Benefield is an experienced technical leader who has decades of experience delivering robust on-demand services to solve hard problems in demanding ecosystems including banking and securities trading, medical and pharmaceutical, energy, telecom, government, and Internet services. His continual eagerness to learn and work with others to make a difference has taken him from building computers and writing code in the early days of the Internet at Silicon Valley startups to the executive suite in large multinational companies. He shares his unique experience in the hopes that others can continue to build on it without having to collect quite as many scars along the way.